Order Related
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Q. How will I know if the order is successfully placed?
Once your order is placed you will receive a confirmation email and text message.
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Q. How do I track my order?
For your order status, you can go to the ‘My Account’ tab on our website and click on ‘Track Order’. You can track the status of your package, 24 hours after your order has been dispatched from our warehouse.
For orders within India, once your order has been dispatched you will receive an email with the tracking number and the name of the courier company that is processing your order. -
Q. What should I do, if my order has an item missing?
Please write to us at support@queenley.me or call us on 8052900006, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 9 am to 5 pm (Monday - Friday)
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Q. What should I do, if my order is damaged?
Please write to us at support@queenley.me or call us on 8052900006, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 9 am to 5 pm (Monday - Friday)
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Q. What should I do, if I am not available to collect my order?
Please write to us at support@queenley.me or call us on 8052900006, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 9 am to 5 pm (Monday - Friday)
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Q. What should I do, if in case of delay in delivery?
Please write to us at support@queenley.me or call us on 8052900006, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 9 am to 5 pm (Monday - Friday)
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Q. What should I do, if I need to change the shipping address once the order is in transit?
Please write to us at support@queenley.me or call us on 8052900006, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 9 am to 5 pm (Monday - Friday)
